Radical hospitality is the practice of going beyond friendly. It is about making sure that people feel not only comfortable but also valued. It means providing an environment that is warm and welcoming. Organizers give each and every volunteer attention and necessary follow-through.  

Radical Hospitality asks organizers to deeply consider people’s needs, the space and location of an event, and the experience of the people when they arrive. Use this checklist below to help you implement Radical Hospitality at your next event.

Make sure to train all staff members on radical hospitality and its importance.

• Make sure that the space is clean, organized and positive  
• Include easy-to-see signs so that everyone knows where to go
• Have someone test the signage as well as the floor plan for ease, understanding and accessibility
• Have a designated person to greet volunteers
• Offer a warm welcome to each and every volunteer 
• Check for anyone who might need special assistance or attention and provide what they need
• Take the time to introduce yourself and try to learn each volunteer’s name 
• Introduce volunteers to each other and to any staff present
• Provide clear training and instructions
• Demonstrate empathy, acknowledge that the activity might be new and challenging to volunteers and offer support 
• Anticipate needs and ensure that those needs are fulfilled including food, water, child care and transportation while taking dietary restrictions into consideration
• Label food and beverages 
• Make the activity fun
• Celebrate the work both during and after
• Thank each volunteer for their participation and effort
• Share a summary of the collective work and how it fits into the campaign
• Provide time to thoroughly debrief, ensuring that all volunteers can share both positives and what needs to be changed
• Make sure to follow up after events

Sources: Metropolitan Council and Lewis Center for Church Leadership